Privacy Policy

At Aurajems brand of Monday Blues, we strive to deliver your products in a timely and secure manner. This Shipping Policy outlines our shipping process, delivery timeframes, and return or replacement procedures. By placing an order on our website www.aurajems.com, you agree to the terms outlined below.

1. Order Processing and Shipment

1.1. Product Energization

All of our products undergo a unique energization process conducted by professional astrologers before being dispatched. This process typically takes 2 to 3 days depending on the specific item.

1.2. Packaging and Dispatch

Once the energization process is complete, your order will be carefully packaged and dispatched. You will receive an email notification with tracking details upon shipment.

2. Estimated Delivery Time

The estimated delivery time for all orders is 7 to 10 business days from the date of dispatch. Delays may occur due to location, customs, or unforeseen circumstances.

3. Delivery Guidelines

• Record a Video While Unboxing: This ensures all items match your order and serves as proof in case of return/replacement.
• Check for Damages: If the outer package appears tampered with or damaged, do not accept it and notify us immediately.

4. Return and Replacement Policy

To return or replace a product:

• Visit aurajems.com/pages/contact and fill out the return form.
• Requests must be made within 5 to 7 days of receiving the product.

5. Shipping Charges

Domestic: Free shipping across India.

International: Charges calculated based on destination and weight.

6. Order Cancellations

Orders can be canceled before the energization process begins. Once started, cancellation is not possible.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 48 hours with:

• Order number
• Unboxing video
• Pictures of damaged product & packaging

We will review and process a replacement or refund if eligible.

8. Refund Processing

Approved refunds will be credited within 5-7 business days.

9. Contact Us

For questions, reach us at:

• Email: info@aurajems.com
• Contact Form: aurajems.com/pages/contact